Regular readers know I got Dan two long slice toasters for Christmas. But what I didn’t reveal in my post was that we were still waiting for the toasters to arrive. I thought it was a minor detail.
Since the festive red KitchenAid toasters hadn’t arrived, on Christmas morning, I gave him a card announcing his wonderful gift.
Now, I wasn’t late ordering his gift. At least in my book. I had ordered the toasters on December 8th. I know because that’s when my credit card was charged.
The toasters didn’t arrive by Christmas.
The toasters didn’t arrive by the new year.
And the toasters didn’t arrive by January 14th, so I decided enough’s enough. Time to cancel the order.
When I contacted Walmart to cancel, they told me I needed to contact the third party seller. So I did. A day later, the third party seller told me to contact Walmart.
So I contacted Walmart again. They told me to contact the third party seller. This is getting a little frustrating!
I then explained the situation, and after some back and forth, Walmart credited me a refund. Great! Problem resolved.
Not just yet. Because when I checked the refund amount, it was for $117.90. However, I was charged $131.00. That’s a difference of $13.10, including the fifteen cents I had rounded up for The Salvation Army. (Ain’t I great?)
They didn’t refund me the tax? What?
So, back to the online Walmart chat, and I explain the situation. Right away, I am told, “It’s no problem.” They will email me a code for $15 off my next order. That is fine. The email came before we were done chatting. All my money is returned. Plus $2.05 more. Woo hoo!
But here’s what sticks in my craw.
I shouldn’t have had to ask. I should have been given a full refund immediately – including the tax!
So, this post is just a word to the wise. Like my hero Clark Howard does for his following, I am just trying to protect your wallet.
If you purchase from Walmart online and return something, be sure you are refunded the entire amount.
I will also likely avoid third party sellers from Walmart.com going forward. While I am sure most are just fine, the fact that I had a bit of a run around trying to get my money back doesn’t sit well with me.
Secondly, I find the fact that my credit card was charged immediately, even though the item wasn’t shipped, suspect. Normally, a credit card is charged when the item is shipped.
Now, I am not a “Walmart hater.” I like Walmart. I sure do like ordering online and having it come to our home. I just don’t want to be on high alert for routine transactions.
At least the Salvation Army got to keep the fifteen cents.