Christmas Never Came

Santa looking surprised.
Photo by Andrea Piacquadio on Pexels.com

Regular readers know I got Dan two long slice toasters for Christmas. But what I didn’t reveal in my post was that we were still waiting for the toasters to arrive. I thought it was a minor detail.

Since the festive red KitchenAid toasters hadn’t arrived, on Christmas morning, I gave him a card announcing his wonderful gift.

Now, I wasn’t late ordering his gift. At least in my book. I had ordered the toasters on December 8th. I know because that’s when my credit card was charged.

The toasters didn’t arrive by Christmas.

The toasters didn’t arrive by the new year.

And the toasters didn’t arrive by January 14th, so I decided enough’s enough. Time to cancel the order.

When I contacted Walmart to cancel, they told me I needed to contact the third party seller. So I did. A day later, the third party seller told me to contact Walmart.

So I contacted Walmart again. They told me to contact the third party seller. This is getting a little frustrating!

I then explained the situation, and after some back and forth, Walmart credited me a refund. Great! Problem resolved.

Not just yet. Because when I checked the refund amount, it was for $117.90. However, I was charged $131.00. That’s a difference of $13.10, including the fifteen cents I had rounded up for The Salvation Army. (Ain’t I great?)

They didn’t refund me the tax? What?

So, back to the online Walmart chat, and I explain the situation. Right away, I am told, “It’s no problem.” They will email me a code for $15 off my next order. That is fine. The email came before we were done chatting. All my money is returned. Plus $2.05 more. Woo hoo!

But here’s what sticks in my craw.

I shouldn’t have had to ask. I should have been given a full refund immediately – including the tax!

So, this post is just a word to the wise. Like my hero Clark Howard does for his following, I am just trying to protect your wallet.

If you purchase from Walmart online and return something, be sure you are refunded the entire amount.

I will also likely avoid third party sellers from Walmart.com going forward. While I am sure most are just fine, the fact that I had a bit of a run around trying to get my money back doesn’t sit well with me.

Secondly, I find the fact that my credit card was charged immediately, even though the item wasn’t shipped, suspect. Normally, a credit card is charged when the item is shipped.

Now, I am not a “Walmart hater.” I like Walmart. I sure do like ordering online and having it come to our home. I just don’t want to be on high alert for routine transactions.

At least the Salvation Army got to keep the fifteen cents.

32 comments

  1. I am not sure what shocks me most, the price for the toaster, or the amount of time it took to not get the toaster delivered. USP is slow these days, I have a little etsy store and it has brought me in trouble. Two, three weeks until something got delivered. It’s frustrating, especially around the holidays.

    Liked by 1 person

  2. Thank you for the “heads up,” Betty. I’ve had a little trouble with third party sellers on Amazon. Thankfully, Mr. Bezos is good about protecting his customers after the sale. BTW, it’s a bit of surprise that frugal you dropped $131 on a toaster. But like you’ve said, you and Dan watch the pennies so you can spent the dollars for the things you really want.

    Liked by 1 person

    • Good Morning, David. I think Walmart protected me, too, but it just took some effort on my part. More than I thought it should. Now, the $131 was for two toasters. One for the house; one for the trailer. And something we would use most days. Lastly, it was a gift for Dan. Being frugal allows me to be generous to those I love. 🙂 Enjoy your Sunday!

      Like

  3. That’s so frustrating. Similar happened to me. I bought a handbag from Coach to carry my iPad in and it never arrived. They took the money before it was sent. However, I never got it. After calling and calling, I called my credit card company to handle it. A good 6 weeks after, they reversed it. Bad business seems to be the thing theses days.

    Liked by 1 person

  4. So annoying when we have to spend our time following up on these details that should happen correctly the first time. And bummer that now you will not have the toasters. My husband wanted a Vikings football jersey with a certain player number on it, so we searched online. The official NFL shirts are very expensive, but we also did not want to support counterfeit merchants. We found a site that had a “marked down” price, and after googling “is this website a scam” we hit “order”. It all turned out OK in the end, but I was a little surprised when the payment processing kicked directly into paypal without giving me any other options. Then I got a confirmation email from a person’s personal gmail account with an indian sounding name. What??? We discussed that the worst thing that would happen is that we would be out the money and never get the shirt. Or I suppose get hacked. Well, we did get the shirt but it did not have any actual Vikings football logo anywhere. Just a purple shirt with gold details, and the right player number on it. Ecommerce. You gotta love it and hate it.

    Liked by 1 person

    • I am hoping that once the supply chain issues get resolved, we will be able to get the toasters. Too bad about your husband’s jersey!
      You have to be soooo careful when shopping online. It’s impossible to think of all the ways the purchase could turn out not to be what you were expecting. And you are right – those jersies are expensive! I once bought Dan an Albert Pujols jersey. Soon after, Albert got traded! Then I bought Dan a David Freese jersey (a local guy). Soon after, David got traded! I thought, “Enough!” I then asked Dan who was his favorite Cardinal player of all time. The next time I bought Dan a jersey, I bought him a “Bob Gibson” one! Too bad I didn’t think of in the first place! Thanks for your comment, and enjoy your Sunday!

      Liked by 1 person

  5. So Dan is still popping it out and holding the second half in? What a treasure! I hope you find him another long slot toaster soon. Rand found little wooden tongs that he uses with his long slot toaster.

    Liked by 1 person

  6. I seldom order online unless it’s something I absolutely can’t find in a brick and mortar store. I’ve had both good and bad experiences when I “have” ordered online – mostly good. I’m happy you finally got your situation worked out. So unfortunate that you had to go after them for the refund of the taxes. That definitely should be automatic.

    Liked by 1 person

    • I think one thing that has changed for us because of the pandemic is the amount of online ordering we do now. We order online a lot – not groceries, but I would say most of everything else. I’m just going to avoid third party sellers, if possible. I do like to buy from local stores but honestly, I don’t shop that much. Hope you have a great week ahead!

      Liked by 1 person

    • Yes, you make an excellent point! When making a purchase, the money comes out as fast as a blink of an eye. The refund is a different story! Best to be as careful as possible when purchasing. Hope you have a great day!

      Liked by 1 person

  7. I have an issue with Sam’s Club. I am trying to do a replacement return. I have had to call 3 times. I “think” my replacement is arriving this coming Friday. Sam’s Club says my return has been received and refund granted. The thing is, the item has not been picked up. I have to watch my charge card because the replacement item says CC has been charged. So far no credit or charge on my card.

    Liked by 1 person

    • In the case where shipping is not refunded, I wouldn’t do business with them either. I guess these are first world problems. 🙂 Hope you have a good day!

      Like

    • Every time Dan passed a Salvation Army bellringer for all the years we’ve been together, he put money in the kettle. I am glad there is another easy way for people to donate to them since bellringers haven’t been out for a couple of years. Hopefully, the rounding up feature helps. Our troubles aren’t the ones to be sorry for. 🙂 Stay safe, and have a good day!

      Liked by 1 person

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